Frequently ask  questions    
Knowledge Base:                                                                             page 1
General Questions                        -1-
Domain Name Registration        -2-
E-Commerce                                  -3-
Your Questions                             -4-
 
Frequently Asked Hosting Questions
1. Whats's GWD's DNS information?
2. What is a virtual/true domain?
3. How do I transfer files to my web site?
4. How can I tell how many visits my web site gets?
5. Do you offer web page design services?
6. Can I upgrade my account?
7. Do you maintain backups of my data?
8. Do you offer dialup Internet access?
9. What is virtual Web Hosting?
10. Can I access my domain without the "www" in front?
11. What are your Network capabilities? 
12  What operating System and Server Software is being used?
13  What type of hardware are you using?
14. Do you handle international orders?
15. Will Server Side Includes (SSI) work on your servers?
16. Can I add more disk space to my account?
17. What if I exceed my monthly transfer allowance?
18. What is the cost for additional logins?
19. Are third level domain names available?
20. Can I point additional domains to the same main page as my current domain?
21. Can I host domains in the sub-directory of my main account?
22. Can I subdivide my space and resell it?
23. Do you offer Technical Support?
24. How long does it take to set-up a new account?
25. Can I use my account for commercial purposes?
26. Will I have unlimited access to my site for updates?
 
 
1. Whats's GWD's DNS information? - Top

 

Primary Name Servers:           ns1.hosting-advantage.com        64.92.114.1
Secondary Name Servers:     ns2.hosting-advantage.com        64.92.113.1


- Updated: January 20, 2005
 
2. What is a virtual/true domain? - Top

 

A virtual/true domain is having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a virtual domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address (www.your-name.com) and by your own personal email address (you@your-name.com). Having your own domain name enables you to maintain the same email address (you@your-name.com) even if you change Internet providers. -
 
 Updated: january 20 2003
 
3. How do I transfer files to my web site? - Top

 

Files must be transferred to the web server via File Transport Protocol (FTP). Internet providers such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you need FTP, Telnet, mail, or other Internet software, visit www.shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginners who may not be familiar with FTP. Microsoft FrontPage users can "publish" their sites to our server and should not use FTP. 
 
- Updated:        January 2003
 
4. How can I tell how many visits my web site gets? - Top

 

Included FREE with every account is  a very powerful tool for graphically tracking visitors to your site. It provides you statistics on how long visitors were there, what pages they visited and the order in which they were visited. With the advanced logging feature activated it even captures what browser was being used and how the visitors found you, whether through a search engine or a web site link.

- Updated:   January 2003
 
5. Do you offer web page design services? - Top

 
Yes. We currently t offer Web Design Services, 

- Updated: January  2003
 
6. Can I upgrade my account? - Top

 

Yes. You can upgrade your account at any time. If you are upgrading to an account with the same level of set-up fees as your current account, we do not charge a set-up fee for the upgrade. But if you are upgrading to an account with a higher level of set-up fees than your current account, we only charge you the difference in the set-up fees.

- Updated: March 25, 2000
 
7. Do you maintain backups of my data? - Top

 

Yes. We backup your web directory daily on redundant hard drives installed on each of our hosting servers.

- Updated: March 25, 2000
 
8. Do you offer dialup Internet access? - Top

 

No. We currently don't offer dialup access.

- Updated: March 25, 2000
 
9. What is virtual Web Hosting? - Top

 

We specialize in virtual web hosting, which means you can find a home for your web site on our high performance web servers and establish your presence on the Internet with your own unique domain name. This is a cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and round the clock technical support, all at a fraction of the cost of doing it yourself.

- Updated: March 25, 2000
 
10. Can I access my domain without the "www" in front? - Top

 

Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

- Updated: March 25, 2000
 
11. What are your Network capabilities? - Top
What Operating System and Server Software is being used?
                  What type of hardware are you using?

     Hardware:

  • Compaq Proliant servers
  • State of the Art Hardware Firewall
  • 4GB of RAM per server
  • Hot swappable hard drives
  • Incremental nightly backups,
  • weekly full backups

            Network:

  • Data Center Location: Fremont, California
  • Our network partner, Hurricane Electric provides high capacity fiber optic connectivity directly to their own Tier 1 national backbone and direct peering with most major networks.
  • Self-healing network architecture virtually eliminates a single point of failure.
  • Backup transit from multiple providers in multiple locations to ensure that your data will arrive via the shortest possible routes.
  • Directly peered with over 300 major national and international backbone networks including Sprint, UUNET, AOL, MSN, Level(3), AT&T, etc.

- Updated: January 20 2003
 
 
14. Do you handle international orders? - Top

 

Yes. We are proud to currently house domains for customers in over 40 countries worldwide and can host any valid domain name extension. If you are interested in foreign domain name registrations, we provide you with useful resources to help link you to most registration services around the world.

- Updated: Januart 20, 2003
 
15. Will Server Side Includes (SSI) work on your servers? - Top

 

Yes. SSI's will parse on any page ending in .sht or .shtml.

- Updated: March 25, 2000
 
16. Can I add more disk space to my account? - Top

 

Yes. You may add additional disk space to your account by emailing Gilbert with your requirements. As a customer you are charged @ $0.5/1MB, and this must be purchased in 10MB increments.

- Updated: March 25, 2000
 
17. What if I exceed my monthly transfer allowance? - Top

 

You will be notified by email ahead of time allowing you enough time to choose from our numerous Traffic Upgrade Levels. For traffic usage in excess of your monthly allowance, you will be billed @ $18/month for every additional 1GB used. A permanent traffic upgrade will provide monthly additional savings. Depending on your choice, simply fill out and submit the online application form. It's that easy!

- Updated: September 20, 2000
 
18. What is the cost for additional logins? - Top
 
 
The following are one-time set-up fees:
  • POP @ $8.00/each
  • FTP/POP @ $15.00/each
  • Telnet/FTP/POP @ $30.00/each

- Updated: March 25, 2000

 
19. Are third level domain names available? - Top
 
 
Yes. We can give you a third level domain name such as yourname.gilwebdesign.com or if you have an existing domain with us anyname.yourdomain.com. The biggest advantage here is that registration is not needed, therefore there are no registration fees involved.

- Updated: March 25, 2000
 
20. Can I point additional domains to the same main page as my current domain? - Top
 
 
Yes. We can mirror your main web pages and mail system for a one time $35.00 set-up fee for each additional domain. This is a great way to expand the marketing of your present business.

- Updated: March 25, 2000
 
21. Can I host domains in the sub-directory of my main account? - Top
 
 
Yes. In order for you to be able to host domains in the sub-directories of your main account, you need the domain redirection feature. Please contact us for more details. We also provide a web interface so you can easily manage domains pointing to subdirectories

- Updated: March 25, 2000
 
22. Can I subdivide my space and resell it? - Top

 
Yes; We allow you to create sub-directories, which you can use to offer friends or clients disk space under your main account, as long as it is within our policy guidelines. You can also request additional FTP Accounts with limited access to a specific directory for a small additional set-up charge.

- Updated: March 25, 2000
 
23. Do you offer Technical Support? - Top
 
 
Yes. We provide with you 3 options to immediately contact our Support Staff:
  1. 24/7 web-based Support Desk that allows us to directly take your questions

We also provide a number of online training courses in HTML, FrontPage and Java, all in HTML and fully searchable. We also offer an extensive Support Manual along with a detailed Support FAQ to provide you with answers to all support queries immediately. The Support FAQ is constantly being updated and offers a searchable archive of all support-related queries.


- Updated: March 25, 2000

 
24. How long does it take to set-up a new account? - Top

 

New accounts are set-up within 24 hours from the time we receive your order. Once your account is set-up, you will be emailed your Account Login information (User ID, Password & FTP hostname) along with some useful URLs to help you get started. You can immediately start uploading files to your new web site. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.

- Updated: March 25, 2000
 
25. Can I use my account for commercial purposes? - Top

 

Yes. You can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information, products and services available to the users of the Internet community, and we provide our customers the necessary tools to develop a successful Internet business.

- Updated: March 25, 2000
 
26. Will I have unlimited access to my site for updates? - Top

 

Yes. You have unlimited access via FTP 24 hours a day 365 days a year. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

- Updated: March 25, 2000